Question 1

How can I buy Internet bandwidth?

Accepted Answer

To buy Internet on Simplify:
Open Simplify application.
Ensure that you've linked your PayPal account in the Payment menu.
You will see all available Simplify networks listed on Also Available section.
Tap on a network you wish to connect, then press Connect button.
Your smartphone will connect to Simplify network automatically.
You will be charged based on how much Internet data that you've used.

Question 2

How does the FREE Simplify Wi-Fi with 20GB data plan work?

Accepted Answer

At zero upfront cost, Simplify provides a FREE Wi-Fi router with 20GB All-Day Internet until the Movement Control Order period is lifted. You may opt to continue hosting Simplify Wi-Fi at RM99 / month.

Question 3

How do I sign up to receive a FREE Simplify Wi-Fi router during MCO?

Accepted Answer

Just fill in your details at www.simplify.network/getstarterpack

Question 4

Where can I buy Internet bandwidth?

Accepted Answer

Simplify is expanding into retails, ridesharing service, rails, transit points, tour guides etc. Look out for Simplify logo at our partners' premise.

Question 5

How do I make payment?

Accepted Answer

You can pay by linking your PayPal account to Simplify. PayPal operates worldwide in over 200 countries and support 25 currencies.

Find out if PayPal is available in your country below:
https://www.paypal.com/my/webapps/mpp/country-worldwide

Question 6

How fast will I receive the Simplify Wi-Fi router?

Accepted Answer

We are processing your request on a first-come-first-serve while stock lasts basis. We will courier the router to your address the soonest possible. Please keep in mind that access to certain areas might have been blocked due to MCO. Nevertheless, we will try our best to keep you informed on the delivery.

Question 7

May I keep the Simplify Wi-Fi router after the MCO period?

Accepted Answer

You may opt to continue hosting Simplify Wi-Fi for RM99 / month.

Question 8

How do I get charged?

Accepted Answer

Unlike prepaid or postpaid data plans, Simplify charges buyers on a pay-as-you-use basis. You only pay for how much Internet data you've used. For example, if a network is selling at $10 per GB, you will only pay $1 for 100MB for data.

Question 9

How do I reload my data after using the first FREE 20GB?

Accepted Answer

Reload GIGA using Simplify app on Android or goto www.simplify.network/giga-plan

Question 10

How do I check my Internet data usage?

Accepted Answer

On your Simplify app, select Usage menu. If you'd like to check transactional data usage, select History menu.

Question 11

I have a Wi-Fi at home. How do I sell my Home Broadband bandwidth?

Accepted Answer

To sell your Fixed Broadband Internet:
Register your Wi-Fi router details at https://register.simplify.network
Copy the Wi-Fi name and password into your router settings. Simplify prefers operating on the 5Ghz frequency channel.
Reset your Wi-Fi router if needed.
Get paid daily on your PayPal account when Simplify user connects to use your Wi-Fi.

Question 12

How do I report abuse or handle dispute?

Accepted Answer

You may report abuse or file a dispute here.

Question 13

How do I sell my Mobile Data?

Accepted Answer

To sell your mobile data:
Install and open Simplify.
Under the Payment menu, link your PayPal account.
Tap Sell Mobile Data button.
Copy the Wi-Fi name and password into your personal hotspot settings.
Turn on the Wi-Fi personal hotspot on your smartphone.
Get paid when Simplify user connects to your Wi-Fi personal hotspot.

Question 14

Can I offer my Simplify hotspot for FREE?

Accepted Answer

Yes, just tick the "Free Wi-Fi" box when you generate your Simplify password. 
Simplify welcomes such good deed to open up the Internet, for social good.

Question 15

How does the data pricing being determined?

Accepted Answer

Simplify analyzes and standardizes the Internet data price for each country. Simplify believes in open internet and fair value pricing. It is never our intention nor Simplify is in any authorized position to regulate the price for getting Internet access .

Question 16

Can I set my own data price?

Accepted Answer

Data Price is fixed at MYR10 per GB. However, Simplify is exploring to let premium sellers set their own price in the near future.

Question 17

How does a buyer get charged?

Accepted Answer

Simplify operates on a pay-as-you-use model. Buyer will pay for how much Internet data bandwidth he or she uses, rounded to the nearest Megabyte (MB).
 
For example, if you sell $10 per GB, a buyer will be charged for $7.60 if he used up 760 MB of data bandwidth. The buyer will not be charged the full amount of $10. (1 GB = 1,000 MB)

Question 18

How do I get my payout?

Accepted Answer

Sign up and link your PayPal to Simplify. You will receive your payout over PayPal.

Question 19

When will I get my payout?

Accepted Answer

Simplify sends payout to our sellers via PayPal on a DAILY basis.

Question 20

How do I calculate my payout?

Accepted Answer

You will receive 80% payout from the listed Internet price. For example, if you sold $10 for 1GB, you shall receive $8 as your payout if buyers used up 1GB of your Internet data.
 
Buyers pay a service fee to Simplify in addition to the listed Internet price.

Question 21

What platform does Simplify support?

Accepted Answer

Simplify currently supports selling mobile data on Android, iOS and selling fixed broadband Internet bandwidth on any Wi-Fi routers.

We will gradually extend our product support to other platform very soon.

Question 22

How do I report abuse or handle dispute?

Accepted Answer

You may report abuse or file a dispute here.

Question 23

How can I ensure that my Simplify Wi-Fi is working?

Accepted Answer

To ensure that your Simplify network is running, you may install and open Simplify on Android, then connect to your Simplify network. If you're able to connect to your Simplify network, it means that your Wi-Fi is all good.

Question 24

How secure is Simplify hotspot?

Accepted Answer

Simplify enforces Wi-Fi standard-compliant authentication and encryption methods to secure its communication channel. On top of that, Simplify uses its own proprietary double-encrypted passphrase mechanism to further secure its Wi-Fi password. Unlike public hotspots which are mostly open and unsecured, Simplify is among the most secure alternatives to make seamless authentication works on any existing Wi-Fi networks.

How can we help?

How can I buy Internet bandwidth?

How does the FREE Simplify Wi-Fi with 20GB data plan work?

How do I sign up to receive a FREE Simplify Wi-Fi router during MCO?

Where can I buy Internet bandwidth?

How do I make payment?

How fast will I receive the Simplify Wi-Fi router?

May I keep the Simplify Wi-Fi router after the MCO period?

How do I get charged?

How do I reload my data after using the first FREE 20GB?

How do I check my Internet data usage?

I have a Wi-Fi at home. How do I sell my Home Broadband bandwidth?

How do I report abuse or handle dispute?

How do I sell my Mobile Data?

Can I offer my Simplify hotspot for FREE?

How does the data pricing being determined?

Can I set my own data price?

How does a buyer get charged?

How do I get my payout?

When will I get my payout?

How do I calculate my payout?

What platform does Simplify support?

How do I report abuse or handle dispute?

How can I ensure that my Simplify Wi-Fi is working?

How secure is Simplify hotspot?